Frequently Asked Questions
Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.
How does it work?
We provide you with a pre-configured PocketWifi device or a SIM card which works in any unlocked device around the world to access the Internet cheaply. Simply top it up here on the portal with a prepaid data bundle of your choice, by selecting the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days, and then you are free to top it up again as many times as you wish.
Do I need to register or to activate my service?
No registration or activation is required. Just purchase a data bundle of your choice on this portal to start using the Internet.
How do I check my usage?
There is a live usage monitor in the 'My SIMs' section of this site. We will also send email alerts to your registered email addresses. You can add registered email addresses at any time, but may not remove the master account email address.
Can I change my bundle?
If your bundle has expired or all of the data allowance has been used up, you are free to buy any new bundle for any zone. If you wish to change your bundle mid-term, then please see the below question.
I want to change my Zone before my bundle has been used up/expired, what can I do?
You will be able to upgrade the remaining data allowance in your bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods.
Do I need to set up an account?
This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many SIMs under one account. It will also help you to top up in future if you forget or lose your SIM ID.
What is a PocketWifi?
It's a wireless modem that connects anything Wi-Fi enabled, like an iPhone, laptop or tablet, to 3G Internet. It requires no installation, cables or software – simple and convenient. It works like a Wi-Fi hotspot, but it's personal and fits in your pocket. Thus the name, PocketWifi!
Should data roaming be turned on or off?
For any device connect to our PocketWifi via Wi-Fi, data roaming must be switched OFF. This will ensure you use the data connection we provide and not your own mobile operators SIM (does not allow your SIM to roam!).
For SIM only customers where our SIM is placed directly into your smartphone or tablet computer device, data roaming must be switched ON. You will only be allowed to connect in our supported countries at our fantastic rates.
How can I use voice and SMS services?
Your PocketWifi or data SIM provide you with a connection to the Internet. There are a range of apps available such as Skype and Whatsapp that allow you to use voice and text functionality. You only need a data connection to access these services!
You definitely do not want to use your mobile operators SIM card, so please ensure your data roaming settings are set correctly as per above.
Do I need to change any settings?
If you purchased our PocketWifi, no settings are required – simply connect your Wi-Fi enabled devices to our device. If you purchased a SIM, APN (Access Point Name) settings are required for this SIM. Please change the APN name to "fast.m2m", and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device.
What size is the SIM?
Our PocketWifi units are pre-configured with Standard SIM cards. However if you have ordered one of our SIM cards, the clever SIM design fits standard SIM slots and can also be snapped out to make a micro SIM. Nano SIM cards available by special request – please contact us at firstname.lastname@example.org with your order number.